Gambling should be entertainment, not a source of income. Learn about our commitment to player protection and the tools available to help you stay in control.
At mariwd, we believe that online gaming should be a fun, entertaining experience enjoyed responsibly by adults aged 21 and above. While the vast majority of our players gamble safely and within their means, we recognize that for some individuals, gambling can become problematic and lead to financial, emotional, and social difficulties.
We are committed to promoting responsible gaming practices across our platform and providing comprehensive tools, resources, and support to help players maintain control over their gambling activities. Our responsible gaming program is built on three core principles: prevention through education, early intervention through monitoring and player tools, and treatment support through professional resources.
This page outlines the responsible gaming features available on mariwd, warning signs of problem gambling, and how to seek help if you or someone you know is struggling with gambling addiction.
mariwd strictly enforces a minimum age requirement of 21 years for all users. Underage gambling is illegal and harmful. We use robust age verification systems and reserve the right to request government-issued identification at any time. Accounts found to be held by individuals under 21 will be immediately closed and all funds forfeited.
Problem gambling, also known as gambling disorder or compulsive gambling, is a behavioral addiction characterized by an inability to control gambling behavior despite negative consequences. It affects people of all ages, income levels, and backgrounds. Understanding the nature of problem gambling is the first step toward prevention and recovery.
Responsible gambling means making informed decisions about gambling activities while maintaining control over time and money spent. It involves:
If you recognize any of these warning signs in yourself or someone you know, it may indicate a gambling problem:
Certain factors may increase the risk of developing gambling problems:
mariwd provides a comprehensive suite of responsible gaming tools designed to help you maintain control over your gambling activities. These tools are available free of charge to all registered users and can be accessed through your account settings or by contacting our customer support team.
Set daily, weekly, or monthly limits on the amount of money you can deposit into your mariwd account. Once a deposit limit is reached, you will not be able to add more funds until the next period begins. Deposit limits can be decreased immediately but increases require a 24-hour cooling-off period to take effect, giving you time to reconsider.
How to Set: Navigate to Account Settings > Responsible Gaming > Deposit Limits. Choose your preferred time period and amount. Changes to decrease limits take effect immediately; increases activate after 24 hours.
Control how long you spend gambling by setting session time limits. You will receive notifications when your chosen time limit is approaching and will be automatically logged out when the limit is reached. This helps prevent prolonged gambling sessions and encourages regular breaks.
How to Set: Go to Account Settings > Responsible Gaming > Session Limits. Select your desired session duration from 30 minutes to 4 hours.
If you feel you need a short break from gambling, you can activate a time-out period during which your account will be temporarily suspended. Time-out options range from 24 hours to 30 days. During this period, you will not be able to log in, deposit funds, or place bets, but your account will be automatically reactivated when the time-out expires.
How to Set: Visit Account Settings > Responsible Gaming > Time-Out. Choose your desired time-out duration. This takes effect immediately and cannot be reversed until the period ends.
Self-exclusion is a more serious step for players who recognize they have a gambling problem and need to stop completely. When you self-exclude, your mariwd account will be closed for a minimum period of 6 months, with options for 1 year, 2 years, 5 years, or permanent exclusion. During the self-exclusion period, you will not be able to access your account, and mariwd will take reasonable steps to prevent you from opening new accounts.
How to Request: Contact our customer support team via live chat, email at [email protected], or WhatsApp at +62 812-3456-7890. Self-exclusion requests are processed within 24 hours. You may also request that we prevent you from receiving promotional communications.
Important: Self-exclusion is a serious commitment. You will not be able to reverse this decision during the exclusion period. If you have account funds at the time of self-exclusion, you may withdraw them before the exclusion takes effect.
Enable reality check notifications to receive periodic reminders of how long you have been gambling and how much you have won or lost during your current session. These pop-up alerts help you stay aware of your gambling activity and encourage you to take breaks or stop if necessary.
How to Set: Navigate to Account Settings > Responsible Gaming > Reality Checks. Choose your notification frequency from every 30 minutes to every 2 hours.
Set daily, weekly, or monthly limits on the total amount you are willing to lose. Once you reach your loss limit, you will not be able to place further bets until the next period. This tool helps prevent chasing losses and ensures you never lose more than you can afford.
How to Set: Access Account Settings > Responsible Gaming > Loss Limits. Define your maximum loss threshold for your chosen time period.
If you believe you may have a gambling problem, it is important to seek help as soon as possible. Gambling addiction is a treatable condition, and there are numerous professional resources available to provide support, counseling, and treatment.
The following organizations provide confidential support, counseling, and treatment services for problem gambling:
Our customer support team is trained to assist players with responsible gaming concerns and can help you activate any of the player protection tools described above. We treat all inquiries with the utmost confidentiality and respect.
If you are concerned about a family member or friend who may have a gambling problem:
mariwd has zero tolerance for underage gambling. We are committed to preventing individuals under the age of 21 from accessing our platform through the following measures:
Parents and Guardians: We encourage parents and guardians to monitor their children's internet activities and use parental control software to block access to gambling websites. If you discover that a minor has accessed mariwd, please contact us immediately so we can take appropriate action.
Strict age verification processes ensure that only adults aged 21 and above can access mariwd. We verify identity documents and conduct ongoing monitoring to prevent underage gambling.
Comprehensive suite of player protection tools including deposit limits, session timers, loss limits, time-outs, and self-exclusion options to help you maintain control.
Our customer support team is available around the clock to assist with responsible gaming concerns, activate protection tools, and provide information about professional help resources.
Configurable notifications remind you of time spent and money won or lost during your gambling sessions, helping you stay aware and make informed decisions.
Voluntary self-exclusion programs allow you to take a break from gambling for 6 months to permanently. We prevent new account creation and stop promotional communications during exclusion.
Comprehensive information about problem gambling warning signs, risk factors, and available treatment resources to promote awareness and early intervention.
Our team is here to support you. Whether you need assistance activating responsible gaming tools or want to learn more about player protection, we are ready to help.
Remember: Gambling should be entertainment, not income. If gambling is no longer fun, it is time to stop.