Privacy Policy

1. Introduction

Welcome to the mariwd Privacy Policy. This policy describes how mariwd ("we", "us", "our", "Company") collects, uses, processes, stores, and protects the personal information of users ("you", "your", "User", "Player") who access and use our online gaming platform located at https://mariwd.cam and all associated services, features, and applications.

mariwd operates as an internationally licensed online gaming platform serving players primarily from Indonesia. We are committed to maintaining the highest standards of data protection and privacy in accordance with international best practices and applicable data protection regulations. This Privacy Policy should be read in conjunction with our Terms & Conditions, which govern your use of the mariwd platform.

By creating an account, accessing our website, or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein. If you do not agree with this Privacy Policy, you must immediately cease using our services and contact us to close your account.

2. Information We Collect

mariwd collects various types of personal information from users to provide our gaming services, ensure platform security, comply with legal obligations, and improve user experience. The information we collect falls into the following categories:

2.1 Information You Provide Directly

When you register an account with mariwd, you voluntarily provide us with personal information including:

• Identity Information: Full legal name as it appears on your government-issued identification, date of birth, gender, nationality, and government-issued identification number (KTP number for Indonesian residents)
• Contact Information: Email address, mobile phone number, residential address (street address, city, province, postal code)
• Account Credentials: Username, password (stored in encrypted form), and security questions/answers
• Financial Information: Bank account details (bank name, account number, account holder name), e-wallet information (OVO, DANA, GoPay, ShopeePay account identifiers), payment card details (if applicable), and transaction history
• Verification Documents: Copies of government-issued photo identification (KTP, passport, driver's license), proof of address documents (utility bills, bank statements), and proof of payment method ownership
• Communication Records: Contents of emails, live chat messages, WhatsApp conversations, and other communications you have with our customer support team

2.2 Information Collected Automatically

When you access and use the mariwd platform, we automatically collect certain technical and behavioral information:

• Device Information: Device type (desktop, mobile, tablet), operating system and version, browser type and version, screen resolution, device identifiers (IMEI, MAC address), and hardware specifications
• Connection Information: IP address, internet service provider (ISP), connection type, geographic location (country, region, city derived from IP address), and time zone
• Usage Data: Pages visited, features accessed, time spent on pages, navigation paths, referral sources, search queries entered on our site, and interaction with content and advertisements
• Gaming Activity: Bets placed (amount, type, outcome), games played, win/loss records, deposits and withdrawals, bonus claims and usage, and betting patterns
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies (see Section 6 for details)

2.3 Information from Third Parties

In certain circumstances, we may receive information about you from third-party sources:

• Payment Processors: Transaction confirmation, payment status, and fraud prevention data from our banking partners and e-wallet providers
• Identity Verification Services: Results of age verification, identity authentication, and anti-fraud checks from specialized verification service providers
• Marketing Partners: Information about how you found mariwd if you clicked on an advertisement or affiliate link
• Social Media: If you interact with us on social media platforms, we may receive publicly available profile information

3. How We Use Your Information

mariwd uses the personal information we collect for the following specific purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your mariwd account
• Processing deposits, withdrawals, and other financial transactions
• Enabling you to place bets and play games on our platform
• Providing customer support and responding to your inquiries
• Sending important service notifications, account updates, and policy changes
• Managing bonuses, promotions, loyalty rewards, and VIP programs

3.2 Legal Compliance and Security

• Verifying your identity, age (21+ requirement), and residential status
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, collusion, money laundering, and other illegal activities
• Detecting and preventing underage gambling
• Investigating and resolving disputes, complaints, and Terms & Conditions violations
• Cooperating with law enforcement, regulatory authorities, and legal processes when required by law
• Enforcing our Terms & Conditions and other policies

3.3 Platform Improvement and Personalization

• Analyzing user behavior and gaming patterns to improve our services
• Personalizing your gaming experience with relevant game recommendations
• Optimizing platform performance, speed, and user interface design
• Conducting research and statistical analysis to understand user preferences
• Testing new features, games, and functionalities
• Improving our security measures and fraud detection systems

3.4 Marketing and Communication (With Your Consent)

• Sending promotional emails about new games, bonuses, and special offers (opt-in basis)
• Providing personalized bonus offers based on your gaming preferences
• Notifying you of tournaments, competitions, and special events
• Sending birthday bonuses and anniversary rewards
• Conducting customer satisfaction surveys and collecting feedback

4. Data Sharing and Disclosure

mariwd does not sell your personal information to third parties. However, we may share your data with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who assist us in operating our platform and delivering services to you:

• Payment Processors: Banks, e-wallet providers, and payment gateway operators who process deposits and withdrawals on your behalf
• Identity Verification Services: Specialized providers who conduct KYC checks, age verification, and fraud screening
• Game Providers: Software developers and game studios who provide casino games, slots, and live dealer content (only game session data, not personal details)
• Cloud Hosting Providers: Infrastructure and data storage services that host our platform and databases
• Customer Support Platforms: Live chat, email, and ticketing systems used to manage customer communications
• Analytics Services: Tools that help us understand user behavior and improve platform performance

All service providers are contractually obligated to maintain confidentiality and use your information only for the specific purposes we authorize.

4.2 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, or government authorities when:

• Required by law, court order, subpoena, or legal process
• Necessary to comply with licensing requirements or regulatory obligations
• Responding to lawful requests for information from governmental authorities
• Investigating suspected illegal activity, fraud, or threats to public safety
• Enforcing our Terms & Conditions or protecting our legal rights

4.3 Business Transfers

In the event that mariwd is involved in a merger, acquisition, corporate restructuring, sale of assets, or bankruptcy proceeding, your personal information may be transferred to the successor entity as part of the business assets. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties for purposes not described in this Privacy Policy if we obtain your explicit consent to do so.

5. Data Security Measures

mariwd implements comprehensive technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction:

5.1 Technical Security

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard 256-bit SSL (Secure Socket Layer) encryption
• Data Encryption at Rest: Personal information stored in our databases is encrypted using advanced encryption algorithms
• Secure Password Storage: User passwords are hashed and salted using one-way cryptographic functions, making them unreadable even to our own staff
• Firewall Protection: Our servers are protected by enterprise-grade firewalls that block unauthorized access attempts
• Intrusion Detection Systems: Real-time monitoring tools detect and alert us to suspicious activity or security threats
• Regular Security Audits: Independent security experts conduct periodic penetration testing and vulnerability assessments

5.2 Administrative Security

• Access Controls: Personal information is accessible only to authorized personnel who need it to perform their job functions
• Employee Training: All staff members undergo regular data protection and security training
• Confidentiality Agreements: Employees and contractors sign non-disclosure agreements prohibiting unauthorized data disclosure
• Background Checks: Comprehensive screening of personnel with access to sensitive user data

5.3 Account Security Recommendations

While we implement robust security measures, you also play a critical role in protecting your account:

• Use a strong, unique password combining uppercase and lowercase letters, numbers, and special characters
• Never share your password, username, or account details with anyone
• Enable two-factor authentication (2FA) if available in your account settings
• Log out of your account when using shared or public devices
• Keep your registered email address and mobile number up to date
• Notify us immediately if you suspect unauthorized access to your account

6. Cookies and Tracking Technologies

mariwd uses cookies, web beacons, pixels, and similar tracking technologies to enhance your user experience, analyze platform performance, and deliver personalized content.

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to recognize your device on subsequent visits and remember your preferences, login status, and browsing activity.

6.2 Types of Cookies We Use

• Essential Cookies: Necessary for the platform to function properly. These cookies enable core features such as account login, secure transaction processing, and navigation between pages. You cannot opt out of essential cookies without disabling platform functionality.
• Performance Cookies: Collect anonymous information about how users interact with our platform, which pages are most visited, and where errors occur. This helps us improve site performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, currency display, and layout options to provide a more personalized experience.
• Advertising Cookies: Track your browsing activity across websites to deliver targeted advertisements relevant to your interests. These cookies are used only with your consent.

6.3 Managing Cookie Preferences

You can manage your cookie preferences through your web browser settings. Most browsers allow you to block or delete cookies. However, disabling cookies may affect your ability to use certain features of the mariwd platform. To learn more about cookie management, consult your browser's help documentation.

7. Your Privacy Rights

As a mariwd user, you have the following rights regarding your personal information:

7.1 Right of Access

You have the right to request a copy of the personal information we hold about you. You can access most of your account information directly through your mariwd account dashboard. For additional data not displayed in your account, contact our Data Protection team.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request correction. You can update most account information yourself through your account settings. For changes to critical information such as your name or date of birth, please contact customer support with supporting documentation.

7.3 Right to Erasure ("Right to Be Forgotten")

You may request deletion of your personal information under certain circumstances. However, we may be legally required to retain certain data for compliance purposes (e.g., financial transaction records, KYC documents) even after you close your account. We will inform you if legal obligations prevent complete data deletion.

7.4 Right to Restrict Processing

You have the right to request that we limit how we use your personal information under certain conditions, such as when you contest the accuracy of the data or believe processing is unlawful.

7.5 Right to Data Portability

You can request a copy of your personal information in a structured, commonly used, and machine-readable format, allowing you to transfer it to another service provider if desired.

7.6 Right to Object

You have the right to object to processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking "unsubscribe" in our emails or adjusting your account preferences.

7.7 Right to Withdraw Consent

Where we process your data based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted prior to withdrawal.

To exercise any of these rights, please contact our Data Protection Officer using the contact information provided in Section 10 below.

8. Data Retention

mariwd retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy and to comply with legal and regulatory obligations.

8.1 Active Accounts

While your mariwd account remains active, we retain all personal information, transaction history, and gaming records to provide ongoing services and support.

8.2 Closed Accounts

After you close your account, we retain certain information for the following periods:

• Financial Records: Transaction history, deposits, withdrawals, and betting records are retained for a minimum of 7 years to comply with financial regulations and tax laws
• KYC Documents: Identity verification documents are retained for 7 years following account closure for regulatory compliance
• Communication Records: Customer support interactions are retained for 5 years for dispute resolution and quality assurance purposes
• Marketing Data: Opt-out records are retained indefinitely to ensure we respect your marketing preferences

8.3 Legal Holds

If your account or transactions are subject to an ongoing investigation, legal dispute, or regulatory inquiry, we may retain your information beyond standard retention periods until the matter is resolved.

9. Children's Privacy - Strict Age Restriction

mariwd strictly prohibits use of our services by individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. Our registration process includes age verification, and we may request government-issued identification at any time to confirm your age.

If we discover that we have inadvertently collected personal information from someone under 21, we will immediately delete that information and permanently close the associated account. Any funds or winnings in such accounts will be forfeited. If you believe we may have information from or about an underage individual, please contact us immediately at [email protected].

10. International Data Transfers

mariwd operates internationally and may transfer your personal information to servers and data centers located outside Indonesia. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include:

• Ensuring the receiving country has adequate data protection laws recognized by international standards
• Using standard contractual clauses approved by relevant authorities
• Implementing additional technical and organizational security measures

11. Changes to This Privacy Policy

mariwd reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, legal requirements, or business operations. We will notify you of material changes by:

• Posting a prominent notice on our website homepage
• Sending an email to the address registered to your account
• Displaying a notification in your account dashboard

The "Last Updated" date at the top of this policy indicates when it was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of mariwd services after changes become effective constitutes your acceptance of the revised Privacy Policy.

12. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or how mariwd handles your personal information, please contact our Data Protection team:

We aim to respond to all privacy-related inquiries within 5 business days. For urgent account security matters, please contact us immediately via live chat.

By using mariwd's services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and processing of your personal information as described herein.